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HughesNet vs. WildBlue

Satellite Internet Providers HughesNet and WildBlue: What is the difference?

There are a variety of satellite internet providers that supply data services and broadband satellite internet to homes and businesses. For the small to medium sized business or residential customer, the choices available are limited. The two most successful are HughesNet and WildBlue.

General Overview of Satellite Internet Providers

HughesNet

Wildblue

Total satellite installations in United Sates

325,000

150,000

Total satellite installations worldwide

1,000,000

150,000

Number of operational satellites

12

2

Years providing Satellite Internet service

10 years

2 years

Years in business operation as Satellite Internet Providers

30 years

6 years

Manufactures satellite system equipment

yes

no

Manufactures communications satellites

yes

no

Satellite Internet Providers of services US government and US military

yes

no

Satellite Internet Providers services large-business, enterprise (Fortune 1000) customers

yes

no

Satellite Internet Providers services small to medium business customers

yes

no

Satellite Internet Providers services home-office and residential customers

yes

yes

Number of network operations centers (NOC)

3

1

Owner and manager of network operations center (NOC)

yes

no

Installation available nationwide

yes

no

$0 Up-front plans available for residential service

yes

no

Proprietary network security and encryption infrastructure

yes

no

Uses Internet Protocol Over Satellite standard (IPos)

yes

no

System requires customer to install software for normal operation

yes

no

Limitation on number of computers connected to system

yes

no

Static IP Available

yes

no

System warranty (Parts)

24 months parts and labor

12 months parts 90 days labor

Repair warranty service calls (Labor)

Free

$75/hr after 90 days.**

Fair Access Policy (FAP) Maximum Recover Time

24 hour refresh²

30 day refresh¹

Satisfaction Guarantee, Return Policy

30 Day

None

Fee if cancelled before installation

None

$50

Free Site Survey, on the day of installation.

yes

no

UNLIMITED DOWNLOADS for 3hrs per day. ³

yes

no

Larger Dish Installed for better performance and signal strength.

yes

no


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HughesNet Home vs. Value Plan Comparison

HughesNet

ValuePlan

Payment Option or Upfront Cost (after rebates)

$0 or $249.98*

$328.95*

Satellite Internet Providers Monthly Service Fees

$59.99

$49.99

Finance option Down payment

$0

Not Offered

Monthly Finance Payment, x24 months

$20.00

Not Offered

Download Speeds for Satellite Internet Providers

700kbps

512kbps

Upload Speeds for Satellite Internet Providers

128kbps

128kbps

UNLIMITED DOWNLOADS for 3hrs per day. ³

yes

no

Larger Dish Installed for better performance and signal strength.

yes

no

Monthly Download Threshold for Satellite Internet Providers

N/A

7,500mb

Monthly Upload Threshold for Satellite Internet Providers

No Limit

2,300mb

Threshold Reset

24hrs

Up to 30 days

Number of emails included

5

5

Mailbox size

2,000mb

25mb

Included Labor Warranty

24 Months

90 Days

Included Parts Warranty

24 Months

12 Months

Warranty Repair Labor cost within 90 days

Free

Free

Warranty Repair Labor cost within 24 months

Free

$75 Per Hr.


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HughesNet Professional vs. Select Plan Comparison

HughesNet

Other Guy

Payment Option or Upfront Cost (after rebates)

$0 or $249.98*

$328.95*

Monthly Service

$69.99

$69.99

Finance option Down payment

$0

Not Offered

Monthly Finance Payment, x24 months

$20.00

Not Offered

Download Speeds

1000kbps

1000kbps

Upload Speeds

200kbps

200kbps

UNLIMITED DOWNLOADS for 3hrs per day. ³

yes

no

Larger Dish Installed for better performance and signal strength.

yes

no

Monthly Download Threshold

N/A

12,000mb

Monthly Upload Threshold

No Limit

3,000mb

Threshold Reset

24hrs

Up to 30 days

Number of emails included

5

5

Mailbox size

2,000mb

25mb

Included Labor Warranty

24 Months

90 Days

Included Parts Warranty

24 Months

12 Months

Warranty Repair Labor cost within 90 days

Free

Free

Warranty Repair Labor cost within 24 months

Free

$75 Per Hr.


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HughesNet ProPlus vs. Pro Pak Comparison

HughesNet

Other Guy

Payment Option or Upfront Cost (after rebates)

Free

$75 Per Hr.

HughesNet ProPlus vs. Pro Pak Comparison

$0 or $249.98*

$328.95*

Monthly Service

$79.99

$99.99

Finance option Down payment

$0

Not Offered

Monthly Finance Payment, x24 months

$20.00

Not Offered

Download Speeds

1500kbps

1500kbps

Upload Speeds

200kbps

256kbps

UNLIMITED DOWNLOADS for 3hrs per day. ³

yes

no

Larger Dish Installed for better performance and signal strength.

yes

no

Monthly Download Threshold

N/A

17,000mb

Monthly Upload Threshold

No Limit

5,000mb

Threshold Reset

24hrs

Up to 30 days

Number of emails included

5

5

Mailbox size

2,000mb

25mb

Included Labor Warranty

24 Months

90 Days

Included Parts Warranty

24 Months

12 Months

Warranty Repair Labor cost within 90 days

Free

Free

Warranty Repair Labor cost within 24 months

Free

$75 Per Hr.


Get a Quote


Fair Access Policy (FAP)

¹ The WildBlue Fair Access Policy (FAP) is based on a rolling 30 day limit on data usage per customer called a usage threshold. If you exceed the FAP threshold, your bandwidth (speed) will be reduced for the remainder of the 30 day period when your system quota refreshes and you are again within your limits. During this period, your bandwidth will be reduced to 28Kbps until your system refreshes.

² The HughesNet Fair Access Policy (FAP) is based on cumulative download threshold for a set volume of data and is not based on a 30 day period. While you are using up your allotted bandwidth, your system is also refreshing. If you exceed the FAP threshold, your bandwidth (speed) will be reduced for a period of time until your system quota refreshes and you are again within your limits. During this period, your bandwidth will be reduced to 56-400Kbps until your system refreshes. This typically takes from 12-24 hours depending on your usage.

³ HughesNet offers 3hrs of unlimited/unmetered downloads from 3-6EST on all residential plans

* HughesNet & WildBlue prices are shown after instant savings and mail-in rebates.

** If your WildBlue-supplied outdoor unit requires service under this limited warranty, WildBlue will not charge for any labor costs we incur to repair or replace it (or any component of it) within the first 90 days after the initial installation. After this period, WildBlue will cover the cost of the new equipment, but the on-site labor cost must be paid by you. WildBlue will provide on-site labor at its standard rates and an estimated charge can be given prior to the work, based on the type of the replacement. If your satellite dish needs to be re-pointed after the first 90 days of service, standard on-site labor charges will apply.


WildBlue Fair Access Policy (FAP) Monthly Usage Thresholds

 

Value Pak

Select Pak

Pro Pak

Upload Threshold (MB)

2,300 MB

3,000 MB

5,000 MB

Download Threshold (MB)

7,500 MB

12,000 MB

17,000 MB

Useable Upload Threshold (MB) 70%

1,610 MB

2,100 MB

3,500 MB

Useable Download Threshold (MB) 70%

5,250 MB

8,400 MB

11,900 MB

1 Upload Threshold is the volume of data that can be uploaded during the previous 30 days before the Fair Access Policy may restrict the user's speeds.

2 Download Threshold is the volume of data that can be downloaded during the previous 30 days before the Fair Access Policy may restrict the user's speeds.

3 Useable Download Threshold is the volume of data that can be downloaded before speed is reduced (128k down & 28k up) after you FAP is triggered.


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HughesNet - Fair Access Policy (FAP) Parameters

 

Home

Pro

ProPlus

Elite

ElitePlus

Download Threshold *

200 MB

300 MB

425 MB

500 MB

500 MB

Upload Threshold *

No Limit

No Limit

No Limit

No Limit

No Limit

Recovery Rate **

50 kpbs

56 kpbs

56 kpbs

150 kpbs

400 kpbs


* Download Threshold is the volume of data that can be downloaded continuously before the Fair Access Policy may restrict the download speed.

** Recovery Rate is the rate in kilobits per second, at which a service plan recovers the Download Threshold. FAP quotas typically refresh in a relatively short time period (1-8 hours)

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HughesNet service and system was compiled from www.hns.com and www.HughesNet.com as of 8/01/08. WildBlue service and system data was compiled from www.wildblue.com as of 3/01/08. For latest information on either service please refer to this website.

About HughesNet

Hughes Network Systems, LLC (HNS) is the world's leading satellite internet provider for government, business, and consumers. HNS pioneered the development of high-speed Satellite Internet access services and IP-based networks, which it markets globally under the HughesNet brand. HNS is a wholly owned subsidiary of Hughes Communications, Inc., which is wholly owned by SkyTerra Communications, Inc.

As the leading satellite internet provider, HNS has over 30 years experience in global operations, with over 325,000 consumer and small business subscribers in the United States and 1,000,000 systems worldwide in 85 countries. HughesNet is the secure Internet solution of choice for 36% of convenience stores nationwide with retail installations in over 50,000 gas station/convenience stores. According to the 2005 annual VSAT industry report prepared by Communications Systems Limited (COMSYS), HNS had a worldwide market share of 55% in 2004 based on the number of terminals shipped.

HNS' invention of small satellite dishes, generally 1.8 meters or less wide, commonly known as very small aperture terminals, or VSATs, over 20 years ago enabled it to provide large enterprises highly reliable, end-to-end communications with guaranteed quality of service regardless of the number of sites or their geographic location. HNS' networks are used for a variety of applications such as Intranet and Internet access, voice services, connectivity to suppliers, franchisees and customers, credit authorization, inventory management, content delivery and video distribution. HNS often customizes the applications for particular markets.

HNS is a satellite internet provider that currently serves more than 200 large companies in the Fortune 1000, mainly in businesses which have numerous widely dispersed operating units like gas service stations, convenience stores, fast food franchises, automotive dealerships and retail stores. HNS leveraged its experience in these areas and adapted its technologies to service growing markets like small business and residential. HNS is currently the largest satellite internet provider to consumers in North America, with approximately 300,000 subscribers.

About WildBlue

The satellite internet provider WildBlue was founded as KaSTAR Satellite Communications in Colorado in April 1995. In May 1997, the Federal Communications Commission (FCC) assigned WildBlue fixed-satellite service (FSS) licenses for 2 orbital locations. WildBlue launched its Internet service in June 2005 after gaining access to the U.S. capacity of Telesat Canada's Anik F2 telecommunications satellite which launched in July 2004. WildBlue's second satellite, WildBlue-1, was contracted to be built by Space Systems/Loral and is planned for launch in late 2006 or early 2007. WildBlue-2 is in the process of being built by Hughes Communications and WildBlue-3 is in the process of being procured.

Initial service was offered in areas administered by the National Rural Telecommunications Cooperative which services many rural areas of the United States. Service areas will be expanded and are scheduled to be rolled out to selected regions of the US beginning in 2006. WildBlue installed its first customer in June of 2005 and set a goal to have 25,000 customers by the end of 2005.

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Direct Sat Broadband is an authorized dealer of HughesNet services and Hughes products available in the contiguous United States. Equipment requires professional installation. HughesNet service may be sold separately from hardware. The HughesNet service is subject to the Fair Access Policy and speeds may vary. HughesNet is a registered trademark of Hughes Network Services, LLC. All rights reserved. For more information, please visit legal.hughesnet.com.

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